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55 5th Street
San Francisco, California 94103 USA
T: +1 415 543 8555
F: +1 415 543 5885

+1 888 720 7004

Frequently Asked Questions


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Is there an age minimum for check-in?

No. However, if a guest is not 18 years or older, we may require a parent or guardian of the guest to assume full liability for any and all proper charges and other obligations incurred by the guest at the hotel, as well as for any and all injuries or damage caused by the guest to any person or property at the hotel.

Is early check-in or late check-out possible?

We always do our best to accommodate early check-in and late checkout requests, however these will be honored on an availability basis for an additional charge. Email zetta.reservations@viceroyhotelgroup.com to arrange your request. After 6:00pm a full day’s rate will apply and the room will be extended for that night.

How far is the hotel from the airport?

Hotel Zetta is conveniently located 13.5 miles from San Francisco International Airport, and is approximately 20 minutes away by car or taxi, or 45 minutes by BART.

What other airport/hotel transportation options are available?

From the Metropolitan Oakland International Airport, the hotel is located 20 miles away, and is a 30-minute drive by car or taxi or 28 minutes by BART.

Is parking available at the hotel?

We offer Valet Parking for $62/night for standard & $67/night for oversize. Subject to tax.

General Topics

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Is there a guest amenity fee?

Yes, Hotel Zetta charges $25.00 USD (plus tax) mandatory Guest Facility/Amenity Fee per night per room.

Fee includes but is not limited to the following:

  • In-room Illy coffee & tea (2 per day)
  • In-room bottled water (2 per day)
  • Premium internet access (10 Mbps)
  • Local phone calls (up to 60 minutes)
  • 24 hour Fitness center access
  • Martone Bicycles rental – as available
  • $10 credit per stay to our VitalBar (guilt free mini-bar)
  • Borrow Bar program (Items include; Laptop, Tablet, PlayStation 4 w/ VR console, Wireless printing abilities, Go Pro Hero 5, NES system, Cyclops, Mini-projector, Polaroid Zip Bluetooth printer, Hair Straightener, Curling Irons, etc)
  • Welcome beverage upon arrival

What is the cancellation policy?

Cancellations must be made 48 hours prior to check-in (by 3:00 PM PST). Cancellations made less than 48 hours prior to check-in will result in a credit card charge for one night. Special cancellation policies may apply for packages, promotions, certain arrival dates, and rates.

Is there a Concierge? What specific services are provided by the concierge?

Concierge service is available at our front desk. Our team is well versed in recommendations regarding local dining, attractions and special events.

What is the appropriate dress on property?

Our dress code is hip, cool and casual.

Do you have taxis available?

Taxis are available 24/7 and can be arranged via our front desk. Please allow a 15-minute grace period between ordering a taxi and its arrival.

Guests Accommodations

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What type of pillows are placed on each bed?

We offer both down and hypo-allergenic pillows for our guests.

What room categories are available, and what are the differences?

We offer a wide range of room categories to meet your needs. Please see detailed descriptions under the accommodations section of this website.

Does the rate include breakfast?

Breakfast is not included in our room rates.

Do the guestrooms have mini-bars?

There are fully stocked mini-bars in every guestroom for your convenience.

Recreation and Entertainment

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What type of work out facility is available at the property?

The latest high-tech wellness studio is available at Hotel Zetta. Check out the wellness web page for more information.

Can sports activities be pre-booked?

We provide a scenic-tour running map, and all other activities and tours in San Francisco and the surrounding areas can be booked through our concierge at the Front Desk. 

Is there one or more “must see” local attractions?

The hotel is located near many of San Francisco’s best attractions, including the historic cable-car turnaround, Fisherman’s Wharf, Union Square, Chinatown, the Aquarium of the Bay, the Ferry Building and more.


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What are the ADA accessibility features at the hotel?

Our hotel features the following ADA accessible features:

  • Accessible guest rooms with a 34.5 inch wide opening  
  • Some guestrooms feature accessible toilets
  • Fitness Center entrance is accessible
  • Meeting spaces are all accessible
  • Business center entrance is accessible 
  • Restaurants and lounges are all accessible             
  • Main entrance is accessible 
  • Pathway to registration desk is accessible  
  • Registration desk is accessible    
  • Route to accessible guest rooms is accessible
  • Service animals are allowed for persons with disabilities

Is there high-speed Internet access?

Complimentary high-speed WiFi is offered in all common areas of the hotel. Complimentary standard WiFi is available in guestrooms, for an additional fee of $14.95/per day high-speed WiFi is available for up to ten devices.

Do you welcome pets?

Yes, Hotel Zetta San Francisco welcomes your furry friends. There is no weight limitation and a one time $75 deep cleaning fee applies per reservation.

Are there any consulates in the vicinity?

There are many consulate offices located in downtown San Francisco. Further information can be accessed via our Chamber at http://www.sfchamber.com/.