FAQS

Viceroy LErmitage Beverly Hills Frequently Asked Questions

General

No, there is no minimum age to check-in. However, if a guest is not 18 years or older, we may require a parent or guardian of the guest to assume full liability for any and all proper charges and other obligations incurred by the guest at the hotel, as well as for any and all injuries or damage caused by the guest to any person or property at the hotel.

For more information regarding our hotel ADA accessible features, please visit our accessibility page.

Yes, Viceroy Hotels and Resorts are part of the DISCOVERY loyalty program, a program designed with you in mind. Visit our loyalty page for more information and to enroll. 

Cancellations must be made 48 hours prior to check-in (3 PM PST). Cancellations made less than 48 hours prior to check-in will result in a credit card charge for one night. Special cancellation policies may apply for packages, promotions, certain arrival dates, and rates.

Standard Wi-Fi is made complimentary to hotel guests in all public spaces throughout the hotel and in guestrooms. High speed wireless can be purchased for up to three devices for $17.95/day. View our accommodations page for a list of the additional amenities that we offer. 

The heated rooftop pool at Viceroy L'Ermitage Beverly Hills is open for swimming from 8:00 AM to sunset.

Check-in time is at 3 PM and check-out is at 12 PM. We will do our best to accommodate early arrivals and late check outs and fees may apply.

We cannot guarantee either early or late check-in, but as with all special requests, we will always note it in your reservation. If we have availability and a guest is not scheduled to check-in to your room, we can offer a 2 PM late check-out at the rate of $100.00. Please note: there is a half-day rate (half of your current rate) for staying in your room until 6 PM, and checking out after 6 PM warrants a full day rate (based on the best available rate of the hotel). Again, late check-out is only based on availability and with confirmation from the front desk.

Viceroy L'Ermitage Beverly Hills offers valet parking for $55 a night plus taxes and fees. Day parking is $16 and event parking is $18. 

The City of Beverly Hills does not allow overnight street parking and all hotels in the area charge for overnight parking. 

We like to know who is checking into the hotel, so we can assist in customizing your experience. If we know that you are coming with your children, and we know how old they are, we can help you with determining activities in the area or within the hotel.

Pets are always welcome to accompany guests at Viceroy L'Ermitage Beverly Hills (one dog per room). All dogs must not exceed 40 pounds and must be well trained. Pet stays are subject to a fee. For more information regarding our hotel pet amenities and services, please visit our accommodations page.