Frequently Asked Questions

Spanish & English

Barefoot is acceptable in most facilities during the day and night. However, guests are to wear sandals or flip flops as well as t-shirts (sleeves or sleeveless) when visiting restaurants for breakfast and lunch. Dress code for dinner is casual elegant which means that guests wearing Bermuda shorts and collared shirts are accepted.

Cold facecloths & local candy bar are provided to our guests upon arrival. In addition, welcome drinks can be delivered to the room according to guest preferences.

Amexco, Visa, and Master Card

Mexican Pesos

Early check in or late check out is based on availability, dressing rooms are provided based on availability as well.

Viceroy Zihuatanejo is located 20 minutes away - by car - from the airport.

Hertz, Budget & Alamo.

Taxis and suburban service are available outside the airport baggage claim right beside the car rental counter. They operate according to arrival flights schedules to service all airlines passengers. Shuttles and limos are not available for Viceroy Zihuatanejo. Hotel recommends and arranges airport transportation service. This service can be also arranged through the Tour Desk.

Transfers from the Airport-Hotel may be booked through our Reservation agents at the time of booking or 24 hrs in advance. Regular car costs $42 USD & a Suburban is $85 USD plus 16% of tax.

Covered parking available for guests, next to the lobby. No fee & it is secure.

Every room has 2 feather and 3 foam pillows. Housekeeping can provide extras of each upon request.

All guest room floors are wood or tile.

Our hotel does not have bathtubs, soakers, or Jacuzzi tubs. All rooms have showers only. Bath salts and candles are not provided. All suites have their own outdoor mini-pool.

No. However, the hotel offers a daily morning coffee delivered to the room between 7 and 9:30 am, including croissants and tea if requested.

Yes, all guestrooms have a fully stocked mini-bar.

Yes, arriving guests will find hibiscus tea with mint and anise essence in their guestrooms.

Most of the rooms are very private, plunge pools are surrounded by plants.

La Villa: 8am to 10:30 pm La Marea: 11am to 10:30 pm House specialties include Mexican contemporanean cuisine at La Villa Restaurant and Mediterranean cuisine at La Marea Restaurant.

Bar at La Villa: 8am to 11pm. Bar at La Marea: 9am to 11pm, Coral Bar: 4pm to 11pm.

Yes, this request can be done in advance through our Concierge.

Room service is available from 8am to 11 pm, breakfast, lunch and dinner menu is available in the rooms.

Special requests can be ordered through our concierge for guests in house or guests arriving. They can place the request by calling the concierge. An authorization form needs to be filled. There is no fee for the service.

Yes: Cohiba, Monte Cristo, Romeo & Julieta brands.

The ocean is "ideal for swimming and every kind of water sport year round". Safe at any time and no abrupt drop offs.

Water temperature of pools is similar to the beach water that according to web site climate section goes from 68ºF to 89ºF

Yoga class is available on request by a certified teacher who practices Hatha and Astanga Yoga. Please see the Yoga & Fitness page for details.

Tours and sport activities can be booked through our tour desk in advance and during guest stay as well. Prices are provided by the tour desk and are from $72 USD for the 2 1/2 hr Sunset Tour, to $141 USD for the 5 hrs Safari Tour. Prices are per person and all leave from the hotel, they all include transportation.

Recommendations on specific local attractions are offered through the Tour Desk staff who provides detailed information. Please also see the Sports & Recreation section on the website.

High speed wire and wireless internet is available throughout the property and there is a business center open 24 hrs. It is a complimentary service.

There is cell phone coverage at the property. Guests must verify with their US carriers if their services include reception in foreign cities which most of them do.

Gift Shop "La Boutique" opens from 9am to 7pm, offers Mexican handcraft, casual and beach clothing, fashion accessories such as glasses, sandals, hats, bags, silver jewelry, snacks, newspapers, suntan lotions, toothbrush, etc.

The hotel has 24 hour security staff. Security patrols are present in the town at all times. Taxis are safe and are available outside almost all restaurants and stores.

All guestroom doors are locked from inside.

Hospital and private clinics are open 24 hours. Some have bilingual staff and the hotel does have a bilingual doctor on call.

Water is potable but we do not recommend it for drinking. Purified and bottled water is served at the hotel and provided at no cost in the guest room.

There is one consulate and it is for the US.