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12 Fourth Street
San Francisco, CA 94103 United States
T: +1 415 348 1111
F: +1 415 348 0302
Reservations:
+1 888 459 3303

Frequently Asked Questions



Arrival

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Is there an age minimum for check-in?

No. However, if a guest is not 18 years or older, we may require a parent or guardian of the guest to assume full liability for any and all proper charges and other obligations incurred by the guest at the hotel, as well as for any and all injuries or damage caused by the guest to any person or property at the hotel.


Is early check-in or late check-out possible?

We always do our best to accommodate early check-in and late checkout requests, however these will be honored on an availability basis. Normal Check in time is 3:00pm and check out is at 12:00pm..


How far is the hotel from the airport?

Hotel Zelos is conveniently located 14.2 miles from San Francisco International Airport, and is approximately 30 minutes away by car or taxi.


Is parking available at the hotel?

We offer Valet Parking for $50/night plus tax. 




General Topics

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What is the cancellation policy?

Cancellations must be made 48 hours prior to check-in (by 3:00 PM PST). Cancellations made less than 48 hours prior to check-in will result in a credit card charge for one night. Special cancellation policies may apply for packages, promotions, certain arrival dates, and rates.


Is there a Concierge? What specific services are provided by the concierge?

Our digital concierge, Hotel Scout, is available between the hours of 9 AM and 9 PM to answer any of your inquiries regarding the city’s offerings in local dining, attractions and special events’ needs (www.Helloscout.com). Our front desk staff is at your disposal 24 hours a day and well versed in recommendations to guide you through everything that our city has to offer.


What is the appropriate dress on property?

Our dress code is hip and casual.


Do you have taxis available?

Taxis are available 24/7 and can be arranged via our front desk. Please allow a 15-minute grace period between ordering a taxi and its arrival.




Guests Accommodations

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What type of pillows are placed on each bed?

We offer both down and hypo-allergenic pillows for our guests.


What room categories are available, and what are the differences?

We offer a wide range of room categories to meet your needs. Please see detailed descriptions under the accommodations section of this website.


Does the rate include breakfast?

Breakfast is not included in our room rates.


Do the guestrooms have mini-bars?

Yes, our mini-bars are fully stocked with natural and organic treats.




Recreation and Entertainment

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What type of work out facility is available at the property?

Our 6th floor fitness studio features high-tech work out equipment, as well as yoga and Pilates gear.


Is there one or more “must see” local attractions?

The hotel is located near many of San Francisco’s best attractions, including the historic cable-car turnaround, Fisherman’s Wharf, Union Square, Chinatown, the Aquarium of the Bay, the Ferry Building and more.




Miscellaneous

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What are the ADA accessibility features at the hotel?

Our hotel features the following ADA accessible features:

  • Fully compliant accessible guest rooms  
  • Some guestrooms feature accessible toilets
  • Meeting spaces are all accessible
  • Business center entrance is accessible 
  • Restaurants and lounges are all accessible             
  • Main entrance is accessible 
  • Pathway to registration desk is accessible  
  • Registration desk is accessible    
  • Route to accessible guest rooms is accessible
  • Service animals are allowed for persons with disabilities

Is there high-speed Internet access?

Complimentary WiFi is offered in all common areas of the hotel. Complimentary standard WiFi is available in guestrooms for up to three devices.


Do you welcome pets?

Yes, Hotel Zelos San Francisco welcomes your furry friends. There is no weight limitation; we just ask you keep the number of furry friends in-room limited to two. 

Please let us know ahead of time if you will be visiting us with your pet so we can provide a complimentary bed, water bowl and treats.

There a one time $75 deep cleaning fee applies per reservation.


Are there any consulates in the vicinity?

There are many consulate offices located in downtown San Francisco. Further information can be accessed via our Chamber at http://www.sfchamber.com/.