130 Wood Road
Standard Mail: P O Box 6985
Snowmass Village, Colorado 81615 USA
T: +1 970 923 8000
F: +1 970 923 8001
Reservations:
877 235 7577

    Frequently Asked Questions

     


    Arrival

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    How far is the hotel from the airport and what airport/hotel transportation options are available?

    The hotel is 8 miles away from the airport. The hotel can secure transportation services, a taxi, or bus transport for individuals or groups.

    May I pre-book, airport-to-hotel transportation?

    Yes, this can be done through the concierge.

    Is parking available at the hotel?

    On-site valet parking is available at the hotel.

    Is early check-in or late check-out possible?

    Yes, based upon availability.


    General

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    Is there a Concierge? What specific services are provided by the concierge?

    The resort has a concierge team that is well versed in all seasonal activities for the Roaring Fork Valley.

    How far is the Hotel from Snowmass mountain?

    The hotel is a ski-in and ski-out resort located on Snowmass Mountain.

    What is the appropriate dress on property?

    Resort casual

    Are there welcome amenities in the lobby for arriving guests?

    Yes, the amenities vary season to season, but commonly includes beverages (coffee, tea, lemonade, etc.).

    Do you have taxis available?

    We have Viceroy vehicles available, as well as area taxi services.

    Is there high-speed Internet access? What is the cost?

    Yes, this is included with the resort fee that you pay.

    Is there cell phone coverage at the property?

    Yes

    Is there a gift shop on property? When is it open? What does it sell?

    Four Mountain Sports has a boutique on the 4th floor for active soft goods and accessories. During the winter season we also have a ski valet located on the 3rd floor.

    What are the locks and additional security devices on the guestroom doors?

    Locks are on the doors and each unit has a safe for valuables.

    Is the water safe for drinking? Is bottled water served at the hotel?

    The tap water is perfectly fine to drink and quite tasty. Bottled water is available via any of the hotel's restaurants/bars or in-room dining.


    Guest Accommodations

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    What type of pillows are placed on each bed?

    Sferra feather and foam pillows.

    Does the room rate include breakfast?

    Room rates at our hotel do not include breakfast. However frequently we offer room packages/promotions that do include breakfast. Breakfast is available at our restaurant, 8k, daily.

    What is your pet policy?

    Viceroy Snowmass is a dog-friendly hotel that offers services and amenities for your four-legged family members. Dogs can stay in our guestrooms if they are under 100 lbs and fully house-trained. The fee is $150 per stay. 

    Do the guestrooms have welcome amenities?

    No, our guestrooms do not feature welcome amenities.


    Food and Beverage

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    What are the operating hours of the restaurant(s)?

    Our restaurant hours vary based on seasonality.

    What are the operating hours of the bar/lounge?

    The bar/lounge is open from 5-11pm daily.

    May guests make special requests for wine or other alcoholic beverages?

    Yes, based upon availability and Colorado laws.

    Is room service available?

    Yes, we offer 24 hour in-room dining.

    Can special requests, gifts or dietary restrictions be accommodated.

    Yes, guests or friends may order special gifts or requests in advance by contacting the hotel. Any dietary restrictions will be accommodated, as long as the hotel is notified prior.


    Recreation and Entertainment

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    Is there a swimming pool or hot tub at the resort? What temperature are they kept?

    Our onsite swimming pool and two hot tubs are located on property and available to hotel guests. Water temperature of the pools vary based upon the season. Generally the pool is 90-93F, and the hot tubs are 101-102F.

    What type of yoga is available at the property?

    Varied types of yoga may be arranged with the Spa upon request.

    Can sports activities be pre-booked?

    Yes, through the concierge. Our activities section of our website highlight "must-do" activities and recommendations from our concierge.