1819 Ocean Avenue
Santa Monica, California 90401 USA
T: +1 310 260 7500
F: +1 310 260 7515
800 622 8711

    Viceroy Santa Monica Hotel FAQs


    General Information

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    What is the cancellation policy?

    Cancellations must be made 24 hours prior to check-in (by 3:00 PM PST). Cancellations made less than 24 hours prior to check-in will result in a credit card charge for one night. Special cancellation policies may apply for packages, promotions, certain arrival dates, and rates.

    Is there an amenity fee?

    Yes, Viceroy Santa Monica charges a nominal fee of $21 per night. 

    This program includes but is not limited to the following: 

    • Daily Priority bike rentals, maximum two bikes per room
    • Welcome glass of champagne upon arrival 
    • Morning selection of coffees and teas 
    • Newspapers available upon request 
    • Complimentary internet access 
    • Computers available for guest use in library 
    • Seasonal Wellness Programs including: 
      • Fitness Classes* 
      • 24-Hour fitness center: free weights and the latest cardio equipment 
      • Running and cycling routes with complimentary bottled water 
    • Seasonal entertainment programming* 
    • Seasonal pool offerings*: towels, f&b tastes, pool concierge service 
    *As programmed or subject to availability

    What are the pool hours?

    Our two plunge pools are both heated and open for swimming from sunrise to sunset.

    How do I reserve a cabana?

    Cabanas can be reserved for a rental fee and food and beverage minimum, both during the day and evening. Please call our special events department at 310 260 7507 to make your Santa Monica hotel reservation.

    What's the "scene" like on the weekends?

    Thursday through Saturday nights can be very busy at the Cameo bar and poolside. We attract a great group of local Angelenos as well as visitors to the Viceroy for cocktails and our amazing bar menu. You will find a younger, hip crowd, usually in more upscale dress, large crowds poolside, and DJs spinning music. There is no list to get in, but if you're not a Viceroy Santa Monica hotel guest then you might endure a short wait based upon capacity.

    What are some good kids activities in the area?

    With the Santa Monica Pier being only a short walk away, families can enjoy the aquarium as well as great rides, including the Pacific Wheel (the world's ONLY solar-powered Ferris wheel!). Another great idea is to walk down to the boardwalk, rent a bike from Perry's Cafe and go for a nice sunset ride along the shore.

    Who was the designer for the hotel?

    The hotel was designed by Kelly Wearstler in a British-Regency style. Kelly is also the wife of our hotel group's founder, Brad Korzen!

    What time is check-in and check-out?

    Check in time is at 3pm and check out is at 11am. We cannot guarantee either early or late check-in, but as with all special requests we will always note it in your Santa Monica reservation. If we have availability, and a guest is not scheduled to check-in to your room, we can offer a 2pm late check out at the rate of $75. Please note there is a half-day rate (half of your current rate) for staying in your room until 6pm, and checking out after 6pm warrants a full day rate (based on the best available rate of the hotel). Again, late check-out is only based on availability and with confirmation from the front desk.

    Do you offer a frequent guest program?

    We do not have a traditional frequent guest program, but we do recognize and acknowledge our repeat guests in unique ways.

    Do you have an early departure fee?

    We do not currently have an early departure fee; however, if you decide to check-out of your room, and it is after 6:00pm, you will be charged for the full night.

    Why do you collect the ages and names of children?

    We like to know who is checking into the hotel, so we can assist in customizing your experience. If we know that you are coming with your children, and we know how old they are, we can help you with determining activities in the area or within the hotel.

    Is there an age minimum for check in?

    You must be 18 years old with valid ID to make a reservation and check into the hotel on your own.

    What is the parking situation at Viceroy Santa Monica?

    We offer Valet Parking for $37/night plus 10% tax. Santa Monica does not allow overnight parking on their streets. All hotels in Santa Monica charge for overnight parking.

    Do you welcome pets?

    We welcome a maximum of two dogs only, weighing no more than 50 pounds each. There is a $50 pet fee, per pet, per night of stay that is non-refundable. We provide special pet friendly amenities such as a dog bed, water bowl and dog food.