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1819 Ocean Avenue
Santa Monica, California 90401 USA
T: +1 310 260 7500
F: +1 310 260 7515
Reservations:
800 622 8711

Viceroy Santa Monica Hotel FAQs

 


General Information

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Is there an age minimum for check-in?

No. However, if a guest is not 18 years or older, we may require a parent or guardian of the guest to assume full liability for any and all proper charges and other obligations incurred by the guest at the hotel, as well as for any and all injuries or damage caused by the guest to any person or property at the hotel.


What are the ADA accessibility features at the hotel?

Our hotel features the following ADA accessible features:

  • Accessible guest rooms with a 36 inch wide opening
  • Fitness Center entrance is accessible
  • Meeting spaces are all accessible
  • Pool entrances are all accessible
  • Business center entrance is accessible 
  • Self operating lifts for pools
  • Restaurants and lounges are all accessible             
  • Main entrance is accessible 
  • Pathway to registration desk is accessible  
  • Registration desk is accessible    
  • Route to accessible guest rooms is accessible
  • Service animals are allowed for persons with disabilities
  • 100% of rooms in each category can be made hearing-impaired accessible

Do you have a loyalty program?

Yes, Viceroy Hotels and Resorts are part of the DISCOVERY loyalty program, a program designed with you in mind. Learn more or enroll in this program.


What is the cancellation policy?

Cancellations must be made 48 hours prior to check-in (by 3:00 PM PST). Cancellations made less than 48 hours prior to check-in will result in a credit card charge for one night. Special cancellation policies may apply for packages, promotions, certain arrival dates, and rates.


Is there an amenity fee?

Yes, Viceroy Santa Monica charges a nominal fee of $25 per night. 

This program includes but is not limited to the following: 

  • Welcome beverage upon arrival 
  • Morning selection of coffees and teas provided by Groundwork Coffee, served until 10am daily
  • Complimentary internet access 
  • Computer kiosk station access
  • Digital access to over one of over 5,000 magazines and newspapers via Press Reader
  • Complimentary daily Priority bike rentals, based upon availability
  • 10% off food in Cast Restaurant and Lounge, excludes alcohol and gratuity, may not be available during special events
  • Exclusive discounts from preferred vendors
  • Seasonal Wellness Programs including: 
    • Weekend fitness classes*
    • 24-Hour fitness center
    • Running and cycling routes with complimentary bottled water 

*Subject to availability and change without notice. 


What are the pool hours?

Our two plunge pools are both heated and open for swimming from sunrise to sunset.

How do I reserve a cabana?

Cabanas can be reserved for a rental fee and food and beverage minimum, both during the day and evening. Please call our special events department at 310 260 7507 to make your Santa Monica hotel reservation.


What's the "scene" like on the weekends?

Thursday through Saturday nights can be very busy at the Cast Lounge and poolside. We attract a great group of local Angelenos as well as visitors to the Viceroy for cocktails and our amazing bar menu. You will find a younger, hip crowd, usually in more upscale dress, large crowds poolside, and DJs spinning music. There is no list to get in, but if you're not a Viceroy Santa Monica hotel guest then you might endure a short wait based upon capacity.


What are some good kids activities in the area?

With the Santa Monica Pier being only a short walk away, families can enjoy the aquarium as well as great rides, including the Pacific Wheel (the world's ONLY solar-powered Ferris wheel!). Another great idea is to walk down to the boardwalk, rent a bike from Perry's Cafe and go for a nice sunset ride along the shore.

Who was the designer for the hotel?

The hotel was designed by Kelly Wearstler in a British-Regency style. Kelly is also the wife of our hotel group's founder, Brad Korzen!

What time is check-in and check-out?

Check in time is at 3pm and check out is at 11am. We cannot guarantee either early or late check-in, but as with all special requests we will always note it in your Santa Monica reservation. If we have availability, and a guest is not scheduled to check-in to your room, we can offer a 2pm late check out at the rate of $75. Please note there is a half-day rate (half of your current rate) for staying in your room until 5pm, and checking out after 5pm warrants a full day rate (based on the best available rate of the hotel). Again, late check-out is only based on availability and with confirmation from the front desk.


Do you have an early departure fee?

We do not currently have an early departure fee; however, if you decide to check-out of your room, and it is after 5:00pm, you will be charged for the full night.


What is the parking situation at Viceroy Santa Monica?

We offer Valet Parking for $42/night plus 10% tax. Santa Monica does not allow overnight parking on their streets. All hotels in Santa Monica charge for overnight parking.


Do you welcome pets?

We welcome a maximum of two dogs only, weighing no more than 50 pounds each. There is a $50 pet fee, per pet, per night of stay that is non-refundable. We provide special pet friendly amenities such as a dog bed, water bowl and dog food.