Playa Xcalacoco Frac 7
77710 Playa del Carmen
Riviera Maya, Quintana Roo Mexico
T: +52 984 877 3000
F: +52 984 877 3001
Reservations:
800 578 0281
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    Guestroom Reservations

    When you book directly with Viceroy Hotels and Resorts, you can expect the best rates, superior customer service and the benefits of special offers. Our website offers the lowest Internet rates for any Viceroy location worldwide. Unlike many online travel sites, we do not charge online booking fees.


      



    Meal Plans

    Optional meal plans are available at La Marea and can be ordered prior to arrival Viceroy Riviera Maya offers a Full American Plan (breakfast, lunch and dinner) for $160 per person, per night, and a Modified American Plan (breakfast and dinner) for $120 per person, per night; either of which may be ordered when booking your reservation.

    Passport Requirements

    Please Note: All persons traveling between the United States and Mexico are required to present a passport or other valid travel document to leave or re-enter the United States.

    Cancellation Policy and Deposit

    A deposit of 50% of your entire stay will be charged at the time of booking.* 

    During Summer Season (June 1–Oct 31), the full deposit is non-refundable if the reservation is cancelled within 14 days of arrival. If the reservation is canceled outside of 14 days prior to arrival, the entire deposit will be refunded. 

    During Spring and Fall Seasons (Jan 4–May 31 & Nov 1–Dec 18), the full deposit is non-refundable if the reservation is cancelled within 21 days of arrival. If the reservation is canceled outside of 21 days prior to arrival, the entire deposit will be refunded. 

    During Winter Season (Dec 29–Jan 4), the full deposit is non-refundable if the reservation is cancelled within 90 days of arrival.* If the reservation is canceled outside of 90 days prior to arrival, the entire deposit will be refunded. 

    No shows or unused nights will result in a credit card charge for the entire stay. 

    *Special cancellation policies may apply for packages and promotions or special events.

    Tax and Service Charge

    Additional taxes and service charges do apply to each room, per night of stay:

    January 1, 2013 - December 31, 2013

    • Room tax: 14% per night of stay
    • Service charge: 15% per night of stay

    January 1, 2014 - December 31, 2014

    • Room tax: 19% per night of stay
    • Service charge: 15% per night of stay