When you book directly with Viceroy Hotels and Resorts, you can expect the best rates, superior customer service and the benefits of special offers. Our website offers the lowest Internet rates for any Viceroy location worldwide. Unlike many online travel sites, we do not charge online booking fees.

Meal Plans

Optional meal plans are available at La Marea restaurant and are ordered prior to arrival for each day of your stay. Currently Viceroy Riviera Maya is offering a Full American Plan (breakfast, lunch and dinner) for $160 per person, per night, and a Modified American Plan (breakfast and dinner) for $120 per person, per night; either of which may be ordered when booking your reservation.

Passport Requirements

Please Note: All persons traveling between the United States and Mexico are required to present a passport or other valid travel document to leave or
re-enter the United States.

Cancellation Policy and Deposit

A deposit of 50% of your entire stay will be charged at the time of booking. During Summer Season (June 1–Oct 31) deposit is non-refundable if cancelled within 14 days of arrival.

During Spring and Fall Seasons (Jan 4–May 31 & Nov 1–Dec 18) deposit is non-refundable if cancelled within 21 days of arrival.

During Winter Season (Dec 29–Jan 4) deposit is non-refundable if cancelled within 90 days of arrival.*

No shows or unused nights will result in a credit card charge for the entire stay.
*Special cancellation policies may apply for packages and promotions.

Construction Update:
Viceroy Riviera Maya is thrilled to announce that five Villas are being renovated to recreate the perfect room product to enhance the stunning intimate resort. The project is anticipated to be complete by the end of September 2013. As always, the priority of the resort team will be to ensure the ultimate experience for our guests and minimize any impact on their experience. Work will be limited to daytime hours only and confined to the one area where the Villas are clustered, in a non-visible area of the property. The renovated villas will offer more accommodation options for our guests, and are located in the celebrated jungle setting that distinguishes our award-winning resort