FAQs about Viceroy Riviera Maya
General Topics
Show All | Hide AllYes, car service, dinner reservation, recreation activities, spa services.
The resort is on the beach with Villas ranging directly beachfront to Villas in the jungle a few moments from the beach. The pool, restaurant, bar and lounge all overlook the ocean and are only steps away.
Barefoot is acceptable in most facilities during the day and night. However, guests are to wear sandals or flip flops as well as t-shirts (sleeves or sleeveless) when visiting restaurants for breakfast, lunch and dinner.
Yes, the resort generally provides a refreshing welcome beverage as well as cool towels upon arrival.
Mexican Pesos or American dollars are accepted everywhere.
Yes, our Concierge can coordinate all your transportation needs.
Arrival
Show All | Hide AllEarly check in or late check out is based on availability and an extra charge may apply.
The resort is 40 miles south of Cancun International Airport (CUN).
Our Concierge can arrange roundtrip private transportation is available from Cancun International Airport (approximately $240 USD + tax).
Yes, please coordinate this with our Concierge.
Guest Accommodation
Show All | Hide AllWe provide down pillows on each bed, and can substitute pillows for hypo-allergenic if you need.
We offer a number of different Villas - from Beachfront to Jungle. Please review our
Comparison Chart to compare these room types.
Some of our rates include breakfast.
Yes, all guestrooms have a fully stocked mini-bar at an extra charge.
Food and Beverage
Show All | Hide AllCoral Grill: 7am to 10:30pm
La Marea: our fine dinning restaurant open from 6:30pm to 10:30pm from Saturday to Thursday
Coral Bar: 8am to 11pm daily.
Yes, this request can be done in advance through our reservations department or our concierge.
Room service is available. A breakfast, lunch and dinner menu is available in the each room.
Special requests can be ordered via our concierge or front desk.
Yes, if they are allergic or restricted for something in special our Executive Chef will offer something aside the menu.
Recreation and Entertainment
Show All | Hide AllOur beach is perfect for swimming & snorkeling there are a few rocks on the shore so we offer diving shoes to get into the water.
Water in the pool is 80F.
Yoga class is available on request by a certified teacher who practices Vynasa Flow, Hatha and Prenatal Yoga. Guests are offered daily yoga from 10am to 11am at an extra charge and previous reservation.
Yes, our concierge can schedule a wide selection of personalized activities like scuba lessons, parasailing, jet skis rentals, yoga and hikes.
Our top attractions in the area are Tulum and Chichen Itza archaeological sites.
Miscellaneous
Show All | Hide AllHigh speed wire and wireless internet is available in all the villas and at the restaurant area at no extra charge.
There is cell phone coverage at the property mainly at the main pool and by the lobby area. Guests must verify with their US carriers if their services include reception in foreign cities which most of them do.
Gift Shop "La Boutique" opens from 9am to 7pm, offers Mexican handcraft, linen and beach clothing, fashion accessories such as sandals, hats, bags, jewelry, suntan lotions, toothbrush, hand made soap, etc.
All guestroom doors are locked from inside, there is a safety deposit box in each villa.
Water is potable but we do not recommend it for drinking. Purified water is served at the hotel and provided at no cost in the guest room.
In Cancun there are consulates from The US, Spain, Italy, France, Germany, Japan, Argentina, Norway, Belgium, Belize, Brazil, Canada, Chile, Cuba, Denmark, Finland, UK, Guatemala, Holland, Poland, Switzerland and Sweden.