415 South Belardo Road
Palm Springs, California 92262 USA
T: +1 760 320 4117
F: +1 760 323 3303
Reservations:
800 237 3687

    FAQs


    General Information

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    What is the cancellation policy?

    Cancellations must be made 72 hours prior to check-in (by 4:00 PM PST). Cancellations made less than 72 hours prior to check-in will result in a credit card charge for one night. Special cancellation policies may apply for packages, promotions, certain arrival dates, and rates.



    Is your spa full service?

    Yes, Estrella Spa is a full service spa. We offer facials, massages, body treatments, makeup application, manicures, pedicures and spray tans.



    Do you offer early departure fee?

    Yes. The early departure fee is a charge of one night's room and tax. 



    What are the restaurant hours?

    Citron restaurant serves breakfast, lunch and dinner.

    • Breakfast: 7am - 11am
    • Lunch: 11am - 4pm
    • Dinner: 6pm -10pm

    Citron Bar also serves a bar menu from 4pm - 10pm.



    What are the in-room dining menu hours?

    In-room dining is available 24 hours a day. A limited menu starts at 10pm.



    Do you offer onsite parking?

    Yes, we offer valet parking. For guests dining at Citron, valet parking is $5 per car with validation.



    Is there a resort fee? What does that include?

    Yes, Viceroy Palm Springs charges a nominal fee of $30 per night.

    This program includes:

    • Overnight valet parking
    • Complimentary wireless internet
    • 24 hour access to fitness center
    • Morning coffee and tea in Citron Restaurant from 6am - 11am
    • Complimetnary use of resort bicycles
    • Weekend wellness classes


    What are the pool hours?

    Our three resort pools are open 24 hours and heated to 82 degrees for your convenience. 



    Are there poolside cabanas available?

    Yes, our poolside cabanas are available by hour, half day or full day rental. Please contact our sales and catering department to reserve your private cabana 760-318-3021.



    What time is check-in and check-out?

    Check in time is at 4pm and check out is at 11am. 

    We cannot guarantee either early or late check-in, but as with all special requests we will always note it in your Palm Springs reservation. If we have availability, and a guest is not scheduled to check-in to your room, we can offer a 2pm late check out at the rate of $50. Please note there is a half-day rate (half of your current rate) for staying in your room until 5pm, and checking out after 5pm warrants a full day rate (based on the best available rate of the hotel). Again, late check-out is only based on availability and with confirmation from the front desk.



    How do I reserve a poolside cabana?

    Cabanas can be reserved for a rental fee. Please call our catering and sales department at 760-318-3021 to make your reservation.





    Is there a minimum age for check-in?

    You must be 18 years old with valid ID to make a reservation and check into the hotel on your own.



    Do you welcome pets?

    We welcome pets under 40 pounds in weight. There is a one time, non-refundable, pet fee of $100 per pet per stay.