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120 W 57th Street
New York, New York 10019 USA
T: +1 212 830 8000
F: +1 212 830 8005
+1 855 647 1619

    Midtown Manhattan Luxury Hotel FAQs


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    What is the cancellation policy?

    Cancellations must be made 24 hours prior to check-in (by 3:00 PM EST). Cancellations made less than 24 hours prior to check-in will result in a credit card charge for one night. Special cancellation policies may apply for packages, promotions, certain arrival dates and rates.

    What is your pet policy?

    Dogs and cats under 25 lbs allowed. One pet per room. There is a $100 per night per room charge. This fee is waived for junior suites and above. Guests will be required to fill out and sign the Hotel Pet Policy and Consent Form at check-in.

    What are some good kids’ activities in the area?

    With Central Park being only a short walk away, families can enjoy its zoo and aquarium, as well as other outdoor activities, including over 20 children’s play areas, bike tours, the carousel and open-air carriage rides. Another great idea is to walk down to Times Square, see a show or visit a museum.

    Who was the designer for the hotel?

    The building and interiors firm Roman and Williams designed the façade of the hotel to stand apart from its traditional neighbors with a distinctive appearance that creatively blends classic modern elements with bold, rhythms in a disciplined grid of black brick and steel.

    What time is check-in and check-out?

    Check-in time is at 3 PM and check-out is at 12 PM. We will do our best to accommodate early arrivals and late check outs and fees may apply.

    Do you offer a frequent guest program?

    We do not have a traditional frequent guest program, but we do recognize and acknowledge our repeat guests in unique ways.

    Why do you collect the ages and names of children?

    We like to know who is checking into the hotel, so we can assist in customizing your experience. If we know that you are coming with your children, and we know how old they are, we can help you with determining activities in the area or within the hotel.

    Is there an age minimum for check in?

    You must be 21 years old with valid ID to make a reservation and check into the hotel on your own.

    What is the parking situation at Viceroy New York?

    The Hotel offers Valet parking additionally self parking lots are available in the neighborhood.