485 Brickell Avenue
Miami, Florida 33131 USA
T: 305 503 4400
F: 786 329 5739
Reservations: 866 781 9923

    Spa and Wellness

    Extended stay

    Hours of Operation

    Daily: 6am to 10pm

    Spa Service Hours

    Monday through Friday: 10am to 8pm
    Saturday & Sunday: 9am to 8pm

    +1 305 503 0369
        x7106/x7107

    For a special event inquiries and reservations, please review and complete our special event form. Fax completed forms to 786-429-0264.

     

    Welcome to The Spa at Viceroy Miami

    Please review the spa services from the list of services above. To make your check-in process as efficient as possible at our Spa, please complete our medical information form and bring it at check-in or fax it in advance to 786-429-0264.

    For a special event inquiries and reservations, please review and complete our special event form. Fax completed forms to 786-429-0264.

    Hours of Operation

    Daily 6am to 10pm

    Spa Service Hours

    Monday through Friday: 10am to 8pm
    Saturday & Sunday: 9am to 8pm


    +1 305 503 0369 
        x7106/x7107


    General Information

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    Does the spa have media and party room rentals?

    The Media and Party Room are available for rental during the designated hours of operation. Additional fees may be applicable for use of rooms beyond the stated hours of operation. For pricing and availability, please contact the spa at 305.503.0369.

    Where do you park when visiting The Spa?

    Viceroy Miami offers a valet parking. The Spa will contribute $5 towards your parking fee. Please present your ticket to the Spa Receptionist upon your check in process for the validation sticker. 



    Do I need to make a reservation for the spa?

    While we will make every effort to accommodate same day appointments, we encourage guests to schedule appointments in advance to ensure that their treatment and technician preferences are available. A credit card is required to secure your spa treatment or personal training sessions.

    What is the spa's cancellation policy?

    We do require 24 hour's notice when you are unable to keep your scheduled appointment. Failure to maintain the cancellation policy will result in a full charge for the treatments. A credit card number is required at the time you book your treatments. Changes made on the day of the appointment will be subject to a $25 rescheduling fee.



    When should I arrive for my treatment?

    As the spa has extensive amenities we recommend that you arrive at least 45 minutes prior to your treatments to enjoy the facility. As a courtesy to all of our guests, we will not be able to extend the treatment times for late guests. If you are late for your treatments your services will end at the originally scheduled time and at the original price of the treatment.

    Is gratuity included on my bill?

    For your convenience an 18% service charge will be included on your service bill. If services were satisfactory, please feel free to leave additional gratuity which will be distributed to the spa staff who served you during your visit.



    May I use my cell phone in the spa?

    This is your time and you should delight in the experience to the fullest. To maintain the integrity of the spa environment and the privacy of our guests, cell phones and pagers are not allowed in the spa or fitness areas.



    Who should I alert about a medical condition?

    We are concerned for your personal welfare. At the time of booking an appointment, please alert us to any medical conditions or product sensitivities that will allow us to better serve you in the spa and fitness center. If at any time during your services you experience discomfort, please alert your therapist immediately. 

    Pregnancy massages are not performed during the first trimester of pregnancy. Please inform your Reservation Agent at the time of booking if you are pregnant. Many other services are available for your pleasure and relaxation.



    What should I do with my valuables?

    Please do not bring any valuables to the spa. Safes are provided in guest rooms for your security.

    How should I prepare for my treatment?

    You will be asked to fill out a medical questionnaire prior to your treatment so that we can best tailor our treatments to your needs. To receive the full benefits of the treatments, we ask that our guests shower before their treatments.

    Is there an age restriction on any of the treatments?

    To maintain the integrity of the spa environment, children under the age of 16 are not allowed in the spa and fitness areas. To receive a treatment, children between the ages of 16 and 17 must have a legal guardian present in the room. Children under the age of 18 must have a legal guardian present to use the Fitness Center.



    Is there a fee for lost keys or spa sandals?

    There will be a $25.00 fee assessed for lost locker keys or unreturned spa sandals.