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485 Brickell Avenue
Miami, Florida 33131 USA
T: +1 305 503 4400
F: +1 786 329 5739
Reservations:
+1 866 781 9923
Overview

Extended stay

FAQs

 


Arrival

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Is early check-in or late check-out possible?

Yes if available – Late check out if available at an extra cost past 12PM, half day rate past 2PM, full day rate past 5PM


How far is the hotel from the airport?

20 minutes


What airport/hotel transportation options are available?

The hotel has preferred transportation partners available to you around the clock. To reserve transportation to and from the airport, please contact our Concierge at 305.503.4400.


Can you send packages to the hotel?

Guest can send packages prior to arrival to be stored at the hotel (Name on the package must match the name on the reservation, including the hotel address).There are no additional fees.


Is parking available at the hotel?

Yes - Valet for $38 overnight


When is the check in and check out time?

Check In is at 4pm and Check Out is at 12pm


Is there a loyalty program?

We are currently part of the GHA Discovery rewards program. We do provide all the amenities included with each member level; however, we do not provide points for the stay.


Is there an age minimum for check in?

No. However, if a guest is not 18 years or older, we may require a parent or guardian of the guest to assume full liability for any and all proper charges and other obligations incurred by the guest at the hotel, as well as for any and all injuries or damage caused by the guest to any person or property at the hotel.




General Topics

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What are the ADA accessibility features at Viceroy Miami?

Our hotel features the following ADA accessible features:

  • Accessible guest rooms with a 36 inch wide opening
  • 8 Accessible guest rooms have high toilets
  • Fitness Center entrance is accessible
  • Meeting spaces are all accessible
  • Restaurants and lounges are all accessible             
  • Self-operating lifts are available at the Fifty Ultralounge pool.
  • Business center entrance is accessible
  • Main entrance is accessible 
  • Pathway to registration desk is accessible  
  • Registration desk is accessible    
  • Route to accessible guest rooms is accessible
  • Service animals are allowed for persons with disabilities
  • Each category of rooms can be made hearing-impaired accessible with a HITEC Assistive Communication Device

Is there a Concierge? What specific services are provided by the concierge?

Reservations for tours, restaurants, boat, jet skiing, limos, flowers, babysitting etc

How far is the Hotel from the beach?

About 15 minutes from South Beach. The hotel can arrange transportation for you.

What is the appropriate dress at Fifty Ultra Lounge?

Miami Chic. No hats, dress shoes, and collared shirts for men.


Are there welcome amenities in the lobby for arriving guests?

Yes, there is a complimentary fruit-infused water fountain in the lobby from 7am-7pm.

What is the recommended currency?

USD

Do you have taxis available?

Yes


Guest Accommodation

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What type of pillows are placed on each bed?

Feather – Foam if requested

What room categories are available and what are the differences.

Viceroy King – only has a shower, Viceroy King Deluxe – has a tub and shower. Viceroy Junior Suite – has living room in the bedroom – Viceroy One Bedroom Suite – living room with sofa sleeper separate from bedroom with king bed . Viceroy Double – offer two queen beds. Please inquire with reservations.


Does the rate include breakfast?

In some cases depending on the rate promotion.

Do the guestrooms have mini-bars?

Yes

Are there welcome amenities in the guestrooms?

For VIP and Repeat guests or special birthdays.


Food and Beverage

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What are the operating hours of the restaurant(s)?

Café Icon Open Daily for Breakfast and Lunch Monday-Thursday: 9am-6pm Friday-Sunday: 9:00am-7:00pm 15th & Vine Restaurant and Bar Breakfast: 7:00am to 11:00am, Daily Lunch: 11:00am to 2:00 pm, Daily Dinner: 6:30pm to 10:00pm, Monday – Thursday and Sunday | Friday and Saturday: 6:30pm to 11:00pm Bar Service: 5:30pm to close, Daily


What are the operating hours of the bar?

FIFTY, Friday and Saturday 10pm – 5am

Is room service available?

Yes

May special gifts be ordered in advance by either the guests or their friends?

Yes

May guests make special requests for dietary restrictions?

Yes


Recreation and Entertainment

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How safe is the swimming at the beach?

The beaches are safe. Many of Miami's beaches have posted life guard areas. Please see signs for swim advisories, due to weather conditions.

What is the water temperature of the pools?

82 degrees

What type of yoga is available at the property?

Vinyasa, Hatha and Ashtanga Yoga

Can sports activities (ex: snorkeling) be pre-booked?

Yes

Is there one or more “must see” local attractions?

Yes – Mary Brickell Village, Bayside, Viscaya Museum , Merrick Park, Design District


Miscellanous

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Is there high-speed Internet access?

Complimentary basic wireless and wired high-speed Internet access in all Viceroy Miami hotel rooms and i in the public spaces. High speed Premium internet is available for $15.95 per day.

Is there cell phone coverage at the property?

Yes

Is there a gift shop on property? When is it open? What does it sell?

No

What are the locks and additional security devices on the guestroom doors?

Guest doors use a pre-keyed "Salto" card and rooms also offer laptop safes that are digitally coded.

Is the water safe for drinking? Is bottled water served at the hotel?

Yes

Are there any consulates in the vicinity?

Consulate General of: Antigua Argentina Bahamas Bahamas Britain Canada Chile Costa Rica Dominican Republic Ecuador France Germany Guatemala Haiti Israel Jamaica Jamaica Mexico Netherlands Norway Paraguay Peru St. Lucia Switzerland Trinidad and Tobago Japan

What is your credit/debit card policy?

Debit and Credit cards will be authorized at check-in for the amount of your stay, plus an amount to cover incidentals. The authorization will hold the funds until check out, at which time the amount actually incurred during the stay will be charged. Authorized amounts may take up to 30 days after departure to be released by your bank or financial institution and the hotel will not be responsible for any resulting fees or charges.