485 Brickell Avenue
Miami, Florida 33131 USA
T: 305 503 4400
F: 786 329 5739
Reservations: 866 781 9923

    Overview
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    FAQs

     


    Arrival

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    Is early check-in or late check-out possible?

    Yes if available – Late check out if available at an extra cost past 2pm, half day rate past 3pm, full day rate past 6pm

    How far is the hotel from the airport?

    15 minutes

    What other airport/hotel transportation options are available?

    The hotel has an on-call sedan service available to you around the clock. Inquire with the hotel or call Key Transportation at 305-751-5005.

    May I pre-book, airport-to-hotel transportation?

    Yes. Call us in advance or send your inquiry to reservations@viceroymiami.com

    Is parking available at the hotel?

    Yes - $36 overnight

    When is the check in and check out time?

    Check In is at 4pm and Check Out is at 12pm





    General Topics

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    Is there a Concierge? What specific services are provided by the concierge?

    Reservations for tours, restaurants, boat, jet skiing, limos, flowers, babysitting etc

    How far is the Hotel from the beach?

    About 15 minutes from South Beach. The hotel can arrange transportation for you.

    What is the appropriate dress at Fifty Ultra Lounge?

     Miami Chic.

    Are there welcome amenities in the lobby for arriving guests?

    Yes – Coffee served in the lobby from 5am until 7am.

    What is the recommended currency?

    USD

    Do you have taxis available?

    Yes



    Guest Accommodation

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    What type of pillows are placed on each bed?

    Feather – Foam if requested

    What categories are available and what are the differences.

    Viceroy King – only has a shower, Viceroy Double – has a tub and shower. Viceroy Junior Suite – has living room in the bedroom – Viceroy one bedroom suite – living room separate from bedroom . Viceroy Double – has double bedded rooms. We also offer rooms with fold-out couches. Please inquire with reservations.

    Does the rate include breakfast?

    In some cases depending on the rate promotion.

    Do the guestrooms have mini-bars?

    Yes

    Are there welcome amenities in the guestrooms?

    For VIP and Repeat guests or special birthdays.



    Food and Beverage

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    What are the operating hours of the restaurant(s)?

    Café Icon Open Daily for Breakfast and Lunch Monday-Thursday: 9am-6pm Friday-Sunday: 9:00am-7:00pm EOS Breakfast: 7:00am to 11:00am, Daily Lunch: 11:00am to 2:00 pm, Daily Dinner: 6:30pm to 10:00pm, Monday – Thursday and Sunday | Friday and Saturday: 6:30pm to 11:00pm Bar Service: 5:30pm to close, Daily

    What are the operating hours of the bar?

    FIFTY Thursday, Friday and Saturday 9pm-4am

    May guests make special requests for wine or other alcoholic beverages?

    Yes

    Is room service available?

    Yes

    May special gifts be ordered in advance by either the guests or their friends?

    Yes

    May guests make special requests for dietary restrictions?

    Yes



    Recreation and Entertainment

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    How safe is the swimming at the beach?

    The beaches are safe. Many of Miami's beaches have posted life guard areas. Please see signs for swim advisories, due to weather conditions.

    What is the water temperature of the pools?

    82 degrees

    What type of yoga is available at the property?

    Vinyasa, Hatha and Ashtanga Yoga

    Can sports activities (ex: snorkeling) be pre-booked?

    Yes

    Is there one or more “must see” local attractions?

    Yes – Mary Brickell Village, Bayside, Viscaya Museum , Merrick Park, Design District



    Miscellanous

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    Is there high-speed Internet access?

    Yes

    Is there cell phone coverage at the property?

    Yes

    Is there a gift shop on property? When is it open? What does it sell?

    No

    What are the locks and additional security devices on the guestroom doors?

    Guest doors use a pre-keyed "Salto" card and rooms also offer laptop safes that are digitally coded.

    Is the water safe for drinking? Is bottled water served at the hotel?

    Yes

    Are there any consulates in the vicinity?

    Consulate General of: Antigua Argentina Bahamas Bahamas Britain Canada Chile Costa Rica Dominican Republic Ecuador France Germany Guatemala Haiti Israel Jamaica Jamaica Mexico Netherlands Norway Paraguay Peru St. Lucia Switzerland Trinidad and Tobago Japan