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Vagaru Island P.O. Box 2031
Shaviyani Atoll, Maldives
T: +960 797 6029

Frequently Asked Questions

The Maldives are the smallest Asian country in both population and land area. With an average ground level of 1.5 metres (4 ft 11 in) above sea level, it is the lowest country on the planet. Given the sheer size of the Maldives combined with its remote and the pristine ocean – it's no surprise the destination is renowned as one of the top diving locations in the world.


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What is the time difference in the Maldives?

The Maldives is 5 hours ahead of GMT (GMT+5). Certain resorts will set their own "island time". This is done so that guests can enjoy the maximum amount of daylight hours while lounging, diving and swimming. All transportation times are referring to the official Maldives time zone. You will be informed of the "island time" once you arrive at the Viceroy Maldives.

What time should I plan to arrive in Male?

On your arrival day, your international flight must land by 3:15 p.m. Male time in order to be transferred to the resort on the same day of their arrival and on your day of departure the earliest flight leaves the resort around 6.30am Male time and the latest seaplane leaving the island is around 2:30/3:00 p.m. Male time.

Where is the nearest airport?

Ibrahim Nasir International Airport (Malé, Republic of Maldives)

Which Airlines travel there?

International airlines and charter flights currently offering routes to Malé: Aeroflot, Air Berlin, Air India, Air Italy, Alitalia, Austrian Airlines, Bangkok Airways, Blue Panorama Airlines, British Airways, Cathay Pacific, China Eastern Airlines, China Southern Airlines, Condor, Corsair International, Czech Airlines, Edelweiss, Emirates, Etihad Airways, Eurofly, Expo Aviation, First Choice Airways, Hainan Airlines, Hong Kong Airlines, Hungarian Airlines, Korean Air, Lauda Air Italy, Livingston Air, Malaysian Airlines, Mega Maldives, Meridiana, Mihin Lanka, Monarch Airways, My Travel Airways, Neos Spa, Oman Air, Qatar Airways, Sichuan Airlines, Singapore Airlines, Sri Lankan Airlines, Star Airlines, Swiss Air Thomson Fly, Transaero Airlines, TUIfly, Volare Airlines, and XL Airways France.

Do I need a Visa?

All visitors to the Maldives must possess a valid passport with a limitation date of 6 months and return air ticket. A complimentary 30 days tourist visa will be issued upon arrival.

What language is spoken?

Dhivehi is the language of the Maldives. It displays many resemblances to several other languages from Sri Lanka and the rest of Asia. It contains many Arabic, Hindi and English words. Historically the early people spoke a form of ancient Singhalese. Many of the Dhivehi words have their root in Sanskrit. Please note that English is the most popular second language of the country. English is the main language spoken at the Viceroy Maldives but we have many colleagues that are fluent in several different languages including Japanese, Hindi, French, German, Russian, and Arabic. We will strive to make your vacation with us extraordinary no matter what language you are most comfortable conversing.

What kind of currency is accepted?

The currency for the Maldives is the Rufiyaa. Exchange rates are updated daily. Please check the local exchange rate when you arrive. Please note that bigger shops in Male accept all major credit cards and sometimes foreign currency although the rate will differ from shop to shop. The Viceroy Maldives accepts all major credit cards and all major world currencies. Again, please check with the resort for the exchange rates and stipulations prior to or at arrival.

Do I need a power adapter?

230 volts to 240 volts, 3 flat pin plug sockets

Is there a doctor on the island?

The Resort's in-house doctor is always available 24 hours.

Food and Beverage

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Is room service available?

Room service is available 24 hours breakfast, lunch and dinner menu is available in the rooms.

May special gifts be ordered in advance by either the guests or their friends?

Special requests can be ordered through our guest services team for guests in house or guests arriving. They can place the request by calling the hotel directly. A credit card authorization form needs to be filled.

May guests make special requests for dietary restrictions?

Yes, if they are allergic or restricted for something in special our Executive Chef will offer something aside the menu.

General Topics

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Is there a Concierge? What specific services are provided by the concierge?

Yes we a concierge that can assist you with all your activities and services.

What is the appropriate dress on property?

Resort Casual attire. Barefoot is acceptable in most facilities during the day and night. However, guests are to wear sandals or flip flops as well as t-shirts (sleeves or sleeveless) when visiting restaurants for breakfast, lunch and dinner.

Are there welcome amenities in the lobby for arriving guests?

Guests are greeted with a chilled towel and a cold welcome beverage.

How old do you need to be to stay at Viceroy Maldives?

Minimum age required to confirm a booking and/or check in at Viceroy Maldives is 21 years of age, unless accompanied by an adult (21 years old or above).

Guests Accommodations

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What type of pillows are placed on each bed?

Feather or foam

Does the rate include breakfast?

All Villa rates are inclusive of breakfast. Complimentary in-room coffee and tea is provided.

Do the guestrooms have mini-bars?

Yes, all guestrooms have a fully stocked mini-bar at an extra charge.

Are there welcome amenities in the guestrooms?

Complimentary in room coffee and tea is provided

Recreation and Entertainment

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How safe is the swimming at the beach?

Our beach is perfect for swimming & snorkeling and there are a few rocks on the shore.

What is the water temperature of the pools?

Water in the main pool is 88 F.

Can sports activities (ex: snorkeling) be pre-booked?

We offer a wide selection of personalized activities and they vary the price depending on the activity.


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What are the ADA accessibility features at Viceroy New York?

Our hotel features the following ADA accessible features:

  • Accessible guest rooms with a 37.4 inch wide opening and high toilets 
  • Main entrance is accessible 
  • Pathway to registration desk is accessible  
  • Registration desk can be accessible by ramp upon request
  • Route to guestrooms can be accessible by ramp upon request
  • All guestrooms feature accessible roll in showers

Is there high-speed Internet access?

High speed wire and wireless internet is available in all the villas and at the restaurant area at no extra charge.

Is there cell phone coverage at the property?

There is cell phone coverage at the property mainly at the main pool and by the lobby area. Guests must verify with their US carriers if their services include reception in foreign cities which most of them do.

What are the nightly taxes and fees?

Each reservation is subject to 10% service charge and 12% GST.

Starting 1 November 2015 and onward, there will be a $6 Green Tax, per day, per guest. 

What are the locks and additional security devices on the guestroom doors?

All guestroom doors are locked from inside, there is a safety deposit box in each villa.


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What will the weather be like during my Maldives vacation?

The temperature does not vary much from season to season and the island has a yearly mean temperature of 27°C/80°F, however, the evenings can cool off by about 5°.

What should I pack?

Pack for an elegant Maldives vacation in a warm-weather coastal resort town: one or two bathing suits; shorts and golf shirts; men and women should have at least one casually elegant summer outfit—for example, men will want to have a nice pair of pants and some closed-toe shoes for evening dining. Make sure to bring a sun hat; an extra pair of sunglasses; beach shoes, flip-flops or sandals; and sun block. Lastly, a sweater or wrap may be needed for the cool evenings or for air-conditioned areas. The Viceroy Maldives boutique offers a selection of apparel, accessories, reading material, and sundry personal pleasures for new items or those left at home.

How do I reserve my seaplane from Male?

All seaplane transfers are arranged by the Viceroy Maldives reservations team, upon receiving guest flight details.

Is there a luggage allowance on the seaplane?

Maximum baggage allowance per person for seaplane transfer is 20kg for checked and 5kg for hand luggage.

When are the Seaplanes available?

Please note that seaplanes operate during daytime only. In order to secure a seaplane transfer on the same day of arrival, you will have to be checked in with TransMaldivian no later than 3:00pm Male time. Should you not be checked in by that time, you will be required to spend one night in Male at your own expense. Accommodation arrangements can be arranged by our resort whenever the need arises. 

Please Note that Viceroy Maldives will not be liable for any missed or cancelled seaplane transfers associated with case of Force Majeure. Please note that direct Seaplane transfers to the resort are not guaranteed, and guests may at times be subject to a maximum of three stops to and from the resort. The timing of your return transfer will be communicated to you the evening prior to your departure. Please note that direct Seaplane transfers to the resort are not guaranteed, and guests may at times be subject to a maximum of three stops to and from the resort.