P.O. Box 131808
Yas Island, Abu Dhabi UAE
T: +971 2 656 0000
F: +971 2 656 0001
Reservations: +971 2 656 0700

    Overview
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    FAQs

     


    General Topics

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    Is early check-in or late check-out possible?

    Yes, early check-in or late check-out is subject to availability.

    How far is the hotel from the airport?

    Abu Dhabi international Airport: 15km, 10 minutes. Dubai international Airport: 131 km, 90 minutes drive.

    What other airport/hotel transportation options are available?

    Car rental with our without driver, helicopter, per seaplane and taxi service.

    May I pre-book, airport-to-hotel transportation?

    Yes

    Is parking available at the hotel?

    Yes, free of charge for in-house guests.



    Arrival

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    Is there a Concierge? What specific services are provided by the concierge?

    Yes, the concierge takes care of luggage handling, restaurant bookings, tours, transfers, flight bookings and reconfirmation, boarding passes, pre-check in services, yacht charters bookings and mail. In addition to that, they supply our guests with tickets to where ever they want to go and tips for a great day out.

    How far is the Hotel from Beach?

    35 to 40 km, or 25 minutes drive.

    What is the appropriate dress on property?

    Smart casual, business attire, national dress.

    Are there welcome amenities in the lobby for arriving guests?

    Yes, we welcome our guests with a cold refreshing towel.



    What is the recommended currency?

    UAE Dirham, AED.

    Do you have taxis available?

    Yes



    Guest Accommodation

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    What type of pillows are placed on each bed?

    Goose feather pillows

    What categories are available and what are the differences.

    Rooms and Suites are available. All suites have access to the executive lounge and have a spacious living room and a stand alone bathtub.

    Does the rate include breakfast?

    Breakfast is included with all room types except for the Deluxe rooms and the Marina Deluxe rooms.

    Do the guestrooms have mini-bars?

    Yes

    Are there welcome amenities in the guestrooms?

    Suites receive fruits and date amenities. For young children, we provide smaller fun toys such as sponge letters and rubber ducks.



    Food and Beverage

    Recreation and Entertainment

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    How safe is the swimming at the beach?

    Safety is secured by life guards.

    What is the water temperature of the pools?

    Our pools are typically 86F.

    What type of fitness classes are available at the property?

    We offer several classes such as: Legs, Bums and Tums as well as Yoga. All classes are subject to availability and require advance booking.

    Can sports activities be pre-booked?

    Yes, your concierge can assist you in booking any sporting activity.

    Is there one or more “must see” local attractions?

    Our concierge recommends: The Grand Mosque of Abu Dhabi; Yas Marina Circuit; seeing the desert and Ferrari World Abu Dhabi.



    Miscellanous

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    Is there high-speed Internet access?

    Yes

    Is there cell phone coverage at the property?

    Yes

    Is there shopping on property?

    Our hotel features a Tag Heuer shop, as well as Yas Marina Circuit shop which sells souvenirs and gifts.

    What are the locks and additional security devices on the guestroom doors?

    All guestrooms feature a sophisticated electronic card lock system, in addition to a deadbolt manual lock.

    Is the water safe for drinking?

    Bottle water is available at the hotel and all water must be filtered prior to drinking.

    Are there any consulates in the vicinity?

    Yes, in Abu Dhabi city, approximately 25 minutes away via car.